Refund policy

Keep-the-Tub Guarantee & Refund Policy

Last updated: August 12, 2026

We make Revoa easy to try because we believe in it. Every order is backed by our keep-the-tub guarantee: if it's not for you, we refund you — and you keep the tubs.

How long you have

Your guarantee window depends on the size of your order, because the patches deserve a fair trial:

  • Single tub or Day & Night bundle — 30 days from your delivery date
  • Double Day & Night bundle — 60 days from your delivery date

How it works

  1. Email us at care@tryrevoa.com within your guarantee window.
  2. Let us know it didn't work out for you — that's all we need. No questionnaire, no hoops.
  3. We process your full refund (what you paid for the product) within 5–7 business days.
  4. No return shipping. No sending anything back. Keep the tubs. We cover it.

Why we offer this

Under-eye patches work best with consistent daily use. We give you a generous window because we'd genuinely rather you find out than wonder — and because most women who give them a fair run are glad they did. The risk was never yours to carry.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us right away at care@tryrevoa.com and we'll send a replacement or issue a full refund at no cost to you.

Subscriptions

You can cancel or change a subscription anytime, in one click, from the link in your order confirmation emails — no phone calls, no retention specialist. Cancelling stops future renewals; the keep-the-tub guarantee above still applies to tubs you've already received, within their window.

Exceptions

Gift cards and promotional items are non-refundable.

European Union customers

If you are located in the European Union, you have the right to cancel your order within 14 days of delivery for any reason, in addition to our guarantee above. Email care@tryrevoa.com to initiate.

Processing time

Refunds are processed within 5–7 business days of approval. Depending on your bank or payment provider, it may take an additional 3–5 business days to appear on your statement. If more than 15 business days have passed since we approved your refund, please contact us at care@tryrevoa.com.

Questions?

Email care@tryrevoa.com or call (213) 799-9668 — real people, real answers.